What our customers say about us
Within sixty days of moving into your new home, you will receive a detailed survey from Woodland, O’Brien & Associates. Headquartered in Minneapolis, Minnesota, Woodland, O’Brien has been evaluating the satisfaction of new home buyers across the country for more than thirty years.
Here are the highlights from the most recent summary of their findings as well as some customer comments from those surveys:
From Woodland, O’Brien & Associates, Inc.
Analysis of Customer Feedback
Year End Report - 2007
Summary of Findings:
“Once again your customer satisfaction results are absolutely superb with 100% willing to refer their friends and family to Cambridge Homes. Of those, 93% are highly enthusiastic about your company. Your customers love their homes and had some extremely positive experiences. They also truly recognize that they have dealt with a special group of people and a very special company.
“Your results on all the ‘key’ ratings are near perfection and are well above the top 10% of our clients, nationwide. Currently nearly 50 percent of all your sales are coming from referrals. Congratulations on these great results!”
Keith O’Brien
Woodland, O’Brien & Associates, Inc.
Customer Comments:
“What a treat to find Cambridge Homes listed among “Best Builders” in the D-Home magazine. Congratulations and well-deserved Kudos!
Easter Sunday, 1995, we found a small ad for Cambridge Homes in the paper. We stopped by, met Nancy, and the rest is history. Thank you for our beautiful Home. All these years later, it is all we dreamed it would be.”
Deer Creek, Plano
“You have made the whole experience easier than I would have imagined, and a pleasure as well!”
CAMBRIDGE GATE, Far North Dallas
“Our compliments to your entire staff for a job well done. They always exceed expectations and have made ownership very easy.”
CAMBRIDGE PLACE - Colleyville
“We have recommended Cambridge to another family member who is building a Cambridge home as well!”
HOME TOWN – North Richland Hills
“This is the third home we’ve built and it is head and shoulders above the others!”
CHAPEL HILL – McKinney
“Cambridge Homes offers, by far, the best quality as compared to everything else we have seen these past six months of searching for a new home!”
CAMBRIDGE GATE – Far North Dallas
“Great Job, Cambridge! Our experience was excellent!”
CREEKSIDE AT STONEBRIAR – Frisco
“Your employees were so considerate! I have been very impressed with their thoughtfulness.”
HOME TOWN – North Richland Hills
“Cambridge has been very responsive to all my needs. They’re a great builder!”
CAMBRIDGE PLACE – Colleyville
“Cambridge has been great and delivered one of the best new home buying experiences ever!”
CREEKSIDE AT STONEBRIAR – Frisco
“Your Warranty Department has always responded quickly to any problems I’ve experienced. Your Warranty Manager is very ethical and treats people with respect and honesty.”
HOME TOWN – North Richland Hills
“As newcomers to the area, we have been helped immediately by everyone at Cambridge. We made a good decision to purchase a Cambridge home and would highly recommend Cambridge to anyone!”
CREEKSIDE AT STONEBRIAR – Frisco
“Your staff is great! They are considerate and very professional and have been a joy to work with!”
BRIDGES AT RIVERWALK – Colleyville
“The personal attention we received is remarkable! Each member of the Cambridge Team has given us their undivided attention and seems to truly enjoy what they are doing. We feel as if they’re ‘old friends’!”
CHAPEL HILL – McKinney
“We so appreciate the fruits of your labor! You have created a home that we love. Thank you so much!”
BRIDGES AT RIVERWALK – Colleyville
“Cambridge is absolutely Top Notch!”
CREEKSIDE AT STONEBRIAR – Frisco
“The attention to detail in their designs is amazing! I would expect to find such subtle, yet elegant, nuances only in multi-million dollar homes.”
GRIFFIN PARC – Frisco
“Cambridge is fortunate to have such a dedicated, professional team.”
CAMBRIDGE GATE – Far North Dallas
“I have recommended Cambridge to others. The designs are definitely the best of all I’ve researched.”
HOME TOWN – North Richland Hills
“Our builder was so meticulous; we never had any doubt about Cambridge’s construction practices.”
CREEKSIDE AT STONEBRIAR – Frisco
“Cambridge is not like other builders. The courtyard concept and the quality of design and construction were just what we were looking for!”
BRIDGES AT RIVERWALK – Colleyville
“Cambridge is wonderful! This is our second Cambridge home and we’ll never own another home unless Cambridge builds it also!”
HOME TOWN – North Richland Hills
“Cambridge Homes bent over backwards for us. I find it hard to believe that one company has as many dedicated, professional employees as this one has. We are so pleased with every – and I mean every! – experience we have had with Cambridge Homes.”
HOME TOWN – North Richland Hills
“Cambridge Homes is very special. Never before, in any field, have I felt such rapport with a business.”
CREEEKSIDE AT STONEBRIAR
